Configuring the PPM Adapter Configuration File

Note: This procedure is optional. It establishes bidirectional integration. (See Introduction to Integrating PPM Requests with Service Manager Changes.) If you do not want to establish bidirectional integration at this time, proceed to Configuring the server.conf Parameter in PPM.

The PPM adapter configuration file is an XML file in PPM that enables integration of PPM with Service Manager and then converts PPM RFCs to Service Manager change updates. The configuration file consists of the following components, each with its own attributes or properties (see Figure 4-2):

  • General settings for the adapter itself, such as its name.

  • Connector between PPM and the adapter.

  • Converter of RFCs in the PPM data model to change updates in the Service Manager data model. The converter calls the scripts that define the field mapping and filter functions.

  • Sender, which sends the converted and filtered requests to Service Manager.

Note: If PPM is operating in a clustered server configuration, share or copy the <PPM_Home>/sdi-persistency directory and the <PPM_Home>/conf/sdi directory among all the servers in the cluster.

The following sections describe how to configure the PPM adapter configuration file and the scripts called by its converter, and how to modify copies of the provided files while preserving the originals.